Availability at Our house in the Lake District

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Our Rooms 

1st Floor Rooms

Room 2

Twin room with a small en-suite bathroom, tea/coffee making facilities and wi-fi access.

No Dogs

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Room 3

Twin room with a shared bathroom, tea/coffee making facilities and wi-fi access.

No Dogs 

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Room 4

A four-poster double room with a large en-suite bathroom, tea/coffee making facilities and wi-fi access.

No Dogs

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2nd Floor Rooms 

Room 6

A double room with a small en-suite bathroom, tea/coffee making facilities and wi-fi access.

No Dogs

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Room 7

A double room with a shared bathroom, tea/coffee making facilities and wi-fi access.

No Dogs

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Room 8

A double room with a small en-suite bathroom, tea/coffee making facilities and wi-fi access.

No Dogs

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Room Information

Our house in the Lake District is comprised of 6 cosy rooms. From four-poster bed rooms to twin rooms, we have a range of options which are suitable for all types of travellers. Our rooms have been fully refurbished in 2020 and all double rooms now have handmade reclaimed wood beds.

 

House Rules

We love having people to stay, however we do ask that you observe our simple set of house rules. Please have a read through these BEFORE making your booking in case you are not comfortable following these during your stay with us. Please only book to stay with us if you are happy to follow these house rules.

  • COVID-19 specific: You MUST wear a face covering in the hallways, even if you think no one else is there. On arrival, please scan the NHS Track and Trace QR code using the NHS Covid-19 app. This can be found on the wall next to the lockboxes.
  • We recommend you bring slippers as no outdoor shoes are allowed upstairs. Please leave them by the front door in the shoe racks.
  • For the comfort of all our guests and neighbours, we have a strict no noise policy after 11pm.
  • Unreturned parking permits and keys will be charged £25 each so please ensure you have returned these to the lockbox by check-out at 10am.
  • No smoking anywhere on the property, including out of the windows. If you have been smoking on the premises, you will be charged at least an extra night, potentially more if the room is still unlettable, and you will be asked to vacate the room immediately with no refund.
  • For fire safety reasons we do not permit any large electrical appliances to be used in the guest rooms. This includes, but is not limited to, mini and travel fridges, coffee machines, microwaves etc. If you would like to bring something and you're not sure, please send us a message.
  • No dogs allowed.

 

Please note - as of october 2020 we are now room only. room prices have been updated to reflect this change.

Please note - as of october 2020 we are now room only. room prices have been updated to reflect this change.

TERMS AND CONDITIONS

Thank you for choosing to book with Mosscrag. When you make this booking you are entering an agreement with us. Please read our terms and conditions for booking below.

 

 

Prices

The price includes room only accommodation plus one parking space per room. We accept the following forms of payment: debit cards and credit cards.

Pets

We are no longer dog friendly.

Electrical Appliances

There are kettles and hairdryers provided in each room. For fire safety reasons we do not permit any large electrical appliances to be used in the guest rooms. This includes, but is not limited to, mini and travel fridges, coffee machines, microwaves etc.

Cancellation

Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable and non-transferable. If you need to cancel please contact us immediately. For cancellations made up to 48h before your booking you will not be liable for the total balance, however if a deposit hasn't been taken and for bookings taken outside of our online booking system (including but not limited to; over the phone, in person etc), a cancellation fee of £25 per room per night will apply. For cancellations made after this time or by failing to take up the booking on the first day of your booking, you will be liable for the full price of your booking.

Non-Availability

We would only cancel your booking if your accommodation was unavailable.  We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Force Majeure

In the event of a force majeure and we are unable to fulfil a booking, we will retain all monies that have been paid to us. Monies that have already been paid to us can be issued at our discretion as a credit that can be used against a future booking if made within 12 months of the original booking. This only applies to cancelled bookings where this arrangement was agreed at the time of cancellation through direct contact with Mosscrag.
 

Arrival

Your accommodation is available to you from 3pm on the day of arrival. We cannot accommodate early check-ins.

Booking and payment

For bookings made before 23/03/2020, full payment is taken at the time of booking when using our online booking system. For bookings made on or after 23/03/2020, a non-refundable non-transferable deposit of 25% of the total cost is taken when booking with us using the online booking system. The remaining 75% of the total cost will be taken 48h before check in. If you require a different arrangment or have any questions regarding payment options, please call and/or email.

Departure

Please vacate your room by 10am on the day of departure. Overstays will be charged and additional night.

Damages and Breakages

Please take care when staying at our house in the Lake District. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but you will be charged for repair or making good if the damage or breakage is significant.

Smoking

No smoking anywhere on the property, including out of the windows. If you or a member of your party have been smoking on the premises, you will be charged at least an extra night, potentially more if the room is still unlettable, and you will be asked to vacate the room immediately with no refund.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions.

Data

Any data gathered during the course of this booking may be held on computer.

 

 

We look forward to welcoming you to Mosscrag.

If you have any questions or queries regarding your stay at our house in the Lake District, please don’t hesitate to get in touch with us.

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